Modern Service Management for Healthcare IT
Modernize IT infrastructure and elevate service delivery to support uninterrupted healthcare
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Modernize IT infrastructure and elevate service delivery to support uninterrupted healthcare
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InKnowTech's IT Service Management solution provides cloud deployments, keeps healthcare information systems running at optimal levels and helps you deliver a better experience for your physicians, caregivers, and patients.
Drive Quicker Resolution for Front-Line Clinicians
Enhance health system services using a robust ITIL-aligned service desk and provide 24/7 support to medical practitioners through streamlined incident management, problem management, and request fulfillment processes.
Unify Customer Experience With Multi-Channel Support
Meet the demands of the hyperconnected world by ensuring medical staff can contact IT support teams across various channels such as email, phone, chat, and self-service portal.
Manage and Track Lifecycle of Clinical Assets
Automate tracking of medical equipment required by both patients and healthcare professionals, manage asset inventories, plan maintenance and downtime efficiently, and analyze data trends to improve TCO and asset utilization rates.
Gain Insights on Service Desk Performance
Get a bird’s eye view of the IT teams’ progress, measure Key Performance Indicators (KPIs), and generate intelligent reports to make informed business decisions through greater visibility and to better optimize IT operations.
Extend IT Support From Anywhere, Anytime
Ensure IT professionals can cater to requests from hospital staff and resolve issues during remote work by improving self-service capabilities, creating a centralized knowledge hub, and automating all repetitive tasks.
End-to-end Managed Services for IT Healthcare
Our IT Experts are able to efficiently manage the growing risk while ensuring HIPAA compliance at all times with strategic planning, migrations, system integrations, asset management and more.
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Transformative IT Support Solutions For Healthcare
InKnowDesk is a customer experience centric centralized service desk solution to solve your technical problems faster. Our IT services allow you to free up your staff to focus on patient and client needs.
a) Provide 24x7 support to front – line medical practitioners On-Call
b) Enable front line medical practitioners to reach out to IT Ops from anywhere, through any device using multi-channel support
c) Enable IT agents to respond and respond to issues and requests from medical practitioners remotely at any time
d) Assess the daily, weekly, monthly load on IT to plan, size and optimize operations better
e) Provide a detailed insight into IT operations to management into performance and utilization of IT assets
Proactive & Preventive Remote Monitoring & Alerts
InKnowTech's NOC Auto Monitor Services provide 24x7 remote monitoring of your client's IT infrastructure enabling you to save cost, maintain work-life balance and fulfill your client's SLA's. The services enable you to :
a) Proactively monitor servers, switches, routers, links and any IP device that is part of network infrastructure.
b) 24x7 monitor, classify and route tickets to respective technical groups for remediations.
c) Create capacities in your team by freeing up internal engineers to take up new revenue generating projects/tickets.
d) Provide a better customer experience resulting in more business from your customers.
Proactive & Preventive Remote Monitoring & Issue Resolution
InKnowTech's NOC Assist Services provide 24x7 remote monitoring, maintenance and resolution of logged IT issues related to your client's IT infrastructure. The services enable you to:
a) Proactively monitor servers, switches, routers, links and any IP device that is part of network infrastructure. b) 24x7 monitor, classify and route tickets to respective technical groups for remediations. c) Resolve identified technical issues generated by alerts and alarms by the monitoring tool. d) Perform various maintenance related activities that will enable you to prevent any performance bottlenecks.
InKnowtech, founded in 2002, have developed a robust support platform and 1000+ service delivery team supporting leading brands such as Accenture, Airtel, Bosch, Cisco, HP, KPMG, Microsoft, Mphasis, SAP, Vodafone and ZeeTv .
Hospitals can plug into our technical expertise through our NOC service stack, benefiting from 247 365 monitoring of client servers, workstation and networked end points.
Allow your clinicians to focus on patient care by making hospital IT, automated and efficient.
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Is managing IT Assets, justifying its utilization and establishing ROI a challenge for your hospital?
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We understand delivering IT solutions at the appropriate price point is a goal of all IT leaders.
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InKnowTech Private Limited
Registered in India - December 10, 2001
ISO Accreditations - 9001 | 20000 | 27001
Located at:
Electronics City, Phase – I,
Bengaluru, Karnataka 560100.
Contact: +91 8061253001
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